Privacy Policy | Ceragem Well Life

Ceragem Well Life Privacy Policy

Effective Date: 15 Oct 2024

At Ceragem Well Life (“Company,” “we,” “us,” or “our”), we value and respect your privacy. This Privacy Policy (“Policy”) explains how we collect, use, share, and protect your personal information when you use our app. By using the app, you agree to the terms of this Policy.

1. Information We Collect

We collect personal information from users in different categories to facilitate the functionality of the app. The information is grouped as follows:

A. User Information

  • Identification Information: Name, Gender, Date of Birth, Profile Picture
  • Contact Information: Phone Number, Email Address
  • Account Credentials: Password (encrypted for security purposes)
  • Referral Information: Family Code (Referral Code from an existing user)
  • Address Details: Street Address, State, District, Pin Code, City
  • Profile Information: Any additional details provided through the app.
  • Survey Responses: Information regarding how you heard about us, preferences, and feedback.
  • Any other information that you provide us.

B. Center Visit Data

  • Center Visit Information: Data collected when users scan the QR code at any of our centers.

C. Third-Party Login Information

  • Profile Information from Third Parties: If you log in using Google, Facebook, or Apple, we may collect additional profile information based on the permissions you grant during login.

2. How We Collect Your Information

We collect your data in the following ways:

  • App Registration: When you create an account, we ask for your personal details, such as contact and demographic information.
  • QR Code Scans: Your center visit data is logged when you scan the QR code at any of our centers.
  • Forms and Surveys: You may voluntarily provide additional information when completing forms, surveys, or interacting with customer service.
  • Third-Party Logins: If you choose to sign in using third-party providers, we collect profile information from these services based on the permissions you grant.

3. Purpose of Data Collection

We collect and process your personal data for the following purposes:

  • Account Creation and Management: To help you register, create a personal profile, and manage your account.
  • Personalization: To provide personalized recommendations, tailored content, and suggestions based on your activity, preferences, and visits.
  • User Support: To respond to your queries, troubleshoot issues, and enhance the overall customer experience.
  • Center Management: To track your visits to our centers, provide seamless services, and maintain accurate records for centers and center owners.
  • Marketing and Advertising: To send you marketing materials, promotional offers, and other content relevant to your interests.
  • Analytics and Improvement: To analyze app usage, customer behavior, and trends, helping us improve our services and optimize the user experience.
  • Legal Compliance: To comply with legal obligations, enforce our terms of service, and prevent fraud.

4. Data Sharing and Disclosure

We may share your personal data with the following parties:

  • Center Owners: Center owners have full access to personal data of customers who have joined or visited their centers.
  • Third-Party Service Providers: We share data with trusted third parties who provide essential services, such as:
    • Analytics Providers: To help us understand app usage and improve performance.
    • Cloud Service Providers: For data storage and server management.
    • Advertising Partners: To deliver personalized ads and promotional content based on your preferences and usage patterns.
  • Legal Authorities: We may disclose your information to government authorities or regulatory bodies if required by law or for legal proceedings.
  • Business Transfers: In the event of a merger, acquisition, or sale of company assets, your information may be transferred to the acquiring entity, subject to the same privacy protections.

5. Consent to Privacy Policy and Terms

By using our app, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal information as outlined herein. You agree to abide by the Terms of Service of Ceragem Well Life.

6. Data Storage and Security

We implement industry-standard security measures to protect the personal information we collect, including:

  • Encryption: All sensitive information, including passwords, is encrypted during transmission and storage.
  • Access Controls: We limit access to your data to authorized personnel, ensuring that access is granted on a need-to-know basis.
  • Regular Security Audits: We conduct regular audits of our systems to identify and address potential vulnerabilities.

While we strive to protect your personal information, we cannot guarantee absolute security.

7. Data Breach Notification

In the event of a data breach that may compromise your personal information, we will notify you promptly and take appropriate measures to mitigate any potential harm. We will provide details regarding the nature of the breach and the steps we are taking in response.

8. Compliance with Data Protection Laws

We are committed to complying with all applicable data protection laws, including the Digital Data Protection Act of India (2023). We ensure that we collect and process your personal information in accordance with legal requirements and respect your rights regarding your personal data.

9. Your Rights Regarding Your Data

You have the following rights concerning your personal information:

  • Right to Access: You can request access to the personal information we hold about you.
  • Right to Rectification: You may update your personal information at any time in your account settings.
  • Right to Deletion: You may request the deletion of your personal data by deleting your account in the app (Settings >> Delete Account). However, please note that deleting your account does not completely remove your data from our servers; we may retain your details for as long as necessary to comply with legal obligations.

10. Cookies and Tracking Technologies

We use cookies, device identifiers, and other tracking technologies to collect information about your interactions with the app, such as:

  • Analytics: To monitor usage and performance.
  • Personalization: To customize your experience based on your previous activities.

You can manage your cookie preferences within your device settings. However, disabling cookies may affect the functionality of certain app features.

11. Third-Party Services and Integrations

Ceragem Well Life integrates with various third-party services. These include login services (Google, Facebook, Apple), analytics platforms, and advertising partners. These third parties may have their own privacy policies governing their use of your data. We encourage you to review those policies when interacting with these services.

12. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we discover that we have collected personal data from a minor, we will take steps to delete that information immediately. If you believe we have mistakenly collected data from a minor, please contact us to resolve the issue.

13. Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time. Any changes will be posted on the Privacy Policy page within the app. Significant updates will be communicated through notifications or other appropriate means.

14. Contact Information

If you have any questions, concerns, or requests related to your personal data or this privacy policy, please contact us at:

We are committed to addressing your concerns and ensuring the security and privacy of your data.

Last Updated: 15 Oct 2024