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Frequently Asked Questions

Here’s the answer to everything you want to know about Ceragem.

Ceragem is a global Korean healthcare company established in 1998. Ceragem was the first in the world to develop thermal massager. We have the largest market share in the domestic market of the thermal massager.

Yes, the Ceragem Master V4 is a medical device. It is licensed to import Class B from India CDSCO.

Intended use: It is intended to provide Therapeutic Massage to the occupant of a bed for the treatment of body aches and pains.

The license number for the device is IMP/MD/2023/000424, by CDSCO (India Central Drugs Standard Control Organization).

Additionally, the device has acquired FDA and EU Medical certificates.

Since Ceragem product was unprecedented in the world, we offer free experiences so that customers can experience them, feel the effects, and know their value before purchasing.

We can say that the Ceragem Experience Marketing, which enables customers to truly feel the effect and make purchasing decisions voluntarily, stands for customer-oriented Ethical Management

Please refer to the product on the web page.

Ceragem Master V4 is a product made for the family’s spinal health and can be used by all ages. You can get a massage that suits your condition through spine scanning, intensity and temperature control (recommended height 120cm ~ 186.4cm)

However, pregnant women, children, and the elderly should consult a doctor before use.

Ceragem Master V4 provides 17 massage modes as below:

Ceragem Master V4 - 12 Massage ModesCeragem Master V4 - 5 Custom User Modes

Master V4 has passed the standard specifications & the maximum permissible weight is 135kg. In addition, no matter how heavy a person is, the weight is dispersed when he/she lies down, so there is no problem with the use.

V4 can be used from 30 to 65 degrees, but the degree of feeling varies depending on the person. However, for proper use, it is recommended to use around 50 degrees.

In particular, when using the semi-automatic / manual mode (when exposed to a specific part for a long time), it is recommended to lower the temperature by 5 degrees below the normal operating temperature because you have to be careful low temperature burns.

Check the power cable, power switch, and remote control connection. If the power is turned on but it does not work, it is recognized as sofa mode or preheating mode because the sub(auxiliary) mat is not fully opened when only temperature is displayed and the intensity is marked – on the remote control. Fold the sub (auxiliary) mat again and unfold it completely until it clicks. However, if that still doesn’t work, contact our customer service center.

In the case of V4, the general rated power consumption is 190W, According to the Ceragem Institute of Technology’s measurement, the power consumption is similar to 3 indoor fluorescent lamp.

Echom service means ‘Experience Ceragem at Home’, and it is a home experience service that can use Ceragem Master V4 at home.

In-Charge HC will visit your home and install the product, explain the principle and usage method and inform you how to use it personally.

You can apply anywhere in the country. For Echom applications, please refer to the Echom page on the website.