Effective Date: 7 Oct 2024
At Ceragem India Pvt. Ltd. (“Company,” “we,” “us,” or “our”), we are committed to protecting your personal data and maintaining your trust. This Privacy Policy (“Policy”) explains how we collect, use, share, and protect your personal information when you use our apps, including the Ceragem Well Life App and the Center Owner App (collectively, the “Apps”). By using any of our Apps, you agree to the terms of this Policy.
1. Information We Collect
We collect personal information to facilitate the functionality of our Apps. The information is grouped into the following categories:
A. User Information (Ceragem Well Life App)
- Identification Information: Name, Gender, Date of Birth, Profile Picture.
- Contact Information: Phone Number, Email Address.
- Account Credentials: Password (encrypted).
- Referral Information: Family Code (Referral Code from an existing user).
- Address Details: Street Address, State, District, Pin Code, City.
- Profile Information: Additional details provided through the app.
- Survey Responses: Information regarding how you heard about us, preferences, and feedback.
B. Center Owner and Staff Information (Center Owner App)
- Identification Information: Name, Gender, Date of Birth, Profile Picture.
- Contact Information: Email Address, Phone Number.
- Center Details: Center Name, Center Address, Center SAP ID, GSTIN, Area, Zone, Location, Designation, Center Opening Date.
- Employment Information: Designation (staff only).
- Account Information: Password (encrypted), Social Media Login Information (Google, Facebook, or Apple).
C. Customer Information (Center Owner App)
Collected by center owners when managing customer accounts in the Center Owner App:
- Identification Information: Name, Gender, Date of Birth, Profile Picture.
- Contact Information: Phone Number, Email Address.
- Referral Information: Family Code (Referral Code from an existing user).
- Location Information: Address Details.
- Other Information: Any other data provided by the customer to the center owner.
D. Center Visit Data
- Center Visit Information: Data collected when users scan the QR code at any of our centers.
E. Third-Party Login Information
- Profile Information from Third Parties: If you log in using Google, Facebook, or Apple, we may collect additional profile information based on the permissions you grant during login.
2. How We Collect Your Information
We collect your data in the following ways:
- App Registration: When you create an account, we ask for your personal details.
- Center Check-ins: Data is logged when users scan a QR code at our centers.
- Forms and Surveys: Voluntary information provided by users.
- Third-Party Logins: Data collected from third-party login providers based on permissions granted.
- Center Owner Actions: Center owners may add or manage customer and staff information through the Center Owner App.
3. Purpose of Data Collection
We collect and process personal data for the following purposes:
- Account Creation and Management: To help you register, create a personal profile, and manage your account.
- Service Delivery: To provide core functionalities, such as customer check-ins, account management, and analytics.
- User Support: To respond to queries, troubleshoot issues, and enhance the customer experience.
- Center Management: To assist center owners in managing operations, staff, and customer activities.
- Marketing and Advertising: To send you relevant marketing materials and promotional offers.
- Analytics and Improvement: To analyze app usage and trends for continuous improvement.
- Legal Compliance: To comply with legal obligations and prevent fraud.
4. Data Sharing and Disclosure
We may share your personal data with the following parties:
- Center Owners: Center owners have access to personal data of customers who visit or join their centers.
- Third-Party Service Providers: Trusted third parties who assist with analytics, data storage, and advertising.
- Legal Authorities: We may disclose data to government authorities if required by law.
- Business Transfers: In the event of a merger or acquisition, data may be transferred to the acquiring entity.
5. Data Protection and Security
We are committed to safeguarding your personal data through the following measures:
- Encryption: Sensitive information, including passwords, is encrypted during transmission and storage.
- Access Controls: Access to personal data is restricted to authorized personnel only.
- Regular Audits: We conduct regular security audits to identify vulnerabilities.
6. Data Retention
We retain your data for as long as necessary to fulfill the purposes outlined in this Policy. After that, your data will be securely deleted.
7. Data Breach Notification
In the event of a data breach that may compromise your personal information, we will notify you promptly and take appropriate measures to mitigate any potential harm.
8. Compliance with Data Protection Laws
We are committed to complying with applicable data protection laws, including the Digital Personal Data Protection Act of India (2023).
9. Your Rights Regarding Your Data
You have the following rights regarding your data:
- Right to Access: Request access to your personal information.
- Right to Rectification: Update your personal information at any time.
- Right to Deletion: Delete your account using the in-app “Delete Account” feature.
- Right to Data Portability: Export your data for external use.
- Right to Object: Object to the processing of your data for marketing purposes.
10. Cookies and Tracking Technologies
We use cookies and tracking technologies to enhance user experience. By using our Apps, you consent to the use of these technologies. You can manage your preferences within your device settings.
11. Children’s Privacy
Our Apps are not intended for individuals under 18. If we become aware of data collected from a minor, we will take steps to delete it immediately.
12. Health & Medical Declaration
Ceragem India Pvt Ltd does not provide medical advice, diagnosis, or treatment through its applications or services. The information and features offered within the Ceragem Well Life and Ceragem Center apps are intended for general informational purposes and to enhance user experience during visits to Ceragem centers.
Important Disclaimers:
- Not a Substitute for Professional Advice:
The apps do not collect or process sensitive health-related information. Any guidance or resources provided through the apps, such as blog posts, videos, or general health information, are not a substitute for professional medical advice, diagnosis, or treatment. Always consult a qualified healthcare professional for any medical concerns. - User-Provided Information:
While feedback may be collected from app users, we explicitly advise against sharing personal medical details or health conditions through our apps. Any health-related information you voluntarily provide is considered general feedback and not medical data. - No Health Data Storage or Monitoring:
Our applications do not monitor or store users’ medical or health data. The data we collect is limited to the functionality of the apps, as outlined in our privacy policy.
Liability Disclaimer:
Ceragem India Pvt Ltd shall not be held liable for any health-related issues, injuries, or complications that arise from using our products or services. Use of the products and services is at your own risk and discretion.
By using our apps and services, you agree to this health and medical declaration. If you have any concerns or questions, please contact us at info@ceragem.co.in.
13. Contact Information
If you have any questions or concerns, please contact us at:
- Email: info@ceragem.co.in
- Phone: +91-124-2789000
- Address: Ceragem India Pvt. Ltd, 6th Floor, Plot No-19, Sewa Tower, Block C, Sector 18, Udyog Vihar, Gurugram, Haryana 122015
Note: We may modify this Policy at any time. Changes will be posted within the Apps, and significant updates will be communicated through notifications or other appropriate means.
Last Updated: 7 Oct 2024